Transparent, fair, and aligned with our airline partners' policies.
At US Flight Fee, we understand that travel plans can change. This Refund & Cancellation Policy explains the general terms and procedures that may apply to cancellations, changes, refunds, and travel credits for bookings made through our agency.
By making a booking through US Flight Fee, you acknowledge and agree to the applicable fare rules, airline policies, and terms described below.
Refund eligibility is primarily determined by the fare conditions associated with your ticket and the policies of the operating or ticketing airline.
As a travel service provider, US Flight Fee assists customers with refund and cancellation requests in accordance with the applicable airline and fare rules.
Generally:
Certain fares booked through US Flight Fee may be refundable to the original form of payment.
Refunds may be subject to:
The specific refund conditions will depend on the fare purchased and will be communicated during the booking process or included with your booking documentation.
Many discounted airline fares are non-refundable.
Depending on the airline and fare conditions, a non-refundable ticket may still qualify for:
Any fare difference, airline penalty, service fee, or other applicable charge may apply.
Eligibility is determined by the airline's applicable fare rules.
Certain airline tickets and bookings may qualify for cancellation without penalty within 24 hours of purchase under applicable U.S. Department of Transportation requirements.
Eligibility can depend on factors such as:
If you believe your booking qualifies for a 24-hour cancellation, contact US Flight Fee as soon as possible. (877) 836 0829 or info@usflightfee.com.
If an airline cancels a flight, the available options will depend on the airline's policies and applicable passenger protections.
Depending on the circumstances, available options may include:
If an airline makes a significant schedule change, you may have certain options depending on the airline's policy, the nature of the change, and applicable regulations.
US Flight Fee can assist with reviewing available alternatives and communicating with the applicable airline or supplier.
When an airline cancellation or significant schedule change affects your booking, our travel advisors can assist you with available rebooking, credit, or refund options.
The specific remedy will depend on the airline's rules and applicable passenger rights.
Once a refund has been approved and submitted for processing, the time required to receive the funds can vary.
Processing may depend on:
US Flight Fee will provide available status information when we receive it from the applicable airline or supplier.
Where a refund is approved, it will generally be returned to the original form of payment used for the booking, unless the applicable airline, supplier, or written agreement provides otherwise.
US Flight Fee cannot guarantee a specific posting date because the timing of funds appearing in your account may be controlled by the airline, payment processor, or financial institution.
Certain bookings or services may be subject to a US Flight Fee service fee.
Where applicable, service fees will be disclosed before the applicable service is completed.
Service fees may apply to services such as:
Unless otherwise stated in writing, service fees are separate from airline-imposed penalties, fare differences, taxes, or other charges.
The specific service fee applicable to your booking will depend on the service requested and the terms provided at the time of booking.
Travel can sometimes be affected by events outside the control of US Flight Fee or the airline.
These may include:
In such situations, refund, credit, or rebooking eligibility will generally be determined by the applicable airline's policies and any applicable laws or regulations.
US Flight Fee will assist customers in identifying and processing available options but cannot guarantee a refund or credit beyond what the airline or applicable supplier provides.
If you need to cancel a booking or request a refund, contact us as soon as possible.
To help us locate and review your booking, please provide:
We may request additional documentation depending on the circumstances.
US Flight Fee will make reasonable efforts to acknowledge refund and cancellation requests promptly.
Processing times depend on the complexity of the request and the response time of the applicable airline or supplier.
US Flight Fee recommends that travelers consider appropriate travel insurance before their trip.
Depending on the policy purchased, travel insurance may provide coverage for certain circumstances such as:
Coverage varies significantly between insurance policies.
Travelers should carefully review the insurance policy's terms, exclusions, coverage limits, and eligibility requirements before purchasing.
If you need to cancel or change your trip because of a medical emergency, contact US Flight Fee as soon as possible.
Depending on the airline and fare rules, documentation may be requested.
Any waiver, refund, credit, or change will depend on the applicable airline policy and circumstances.
Some airlines may provide special options in qualifying bereavement situations.
If you experience a bereavement-related travel issue, contact us promptly. We can review the applicable airline rules and available options.
If you are unable to travel because a visa application was denied, refund or cancellation eligibility will depend on the airline's fare rules and applicable ticket conditions.
Official documentation may be requested where required by the airline.
If you have a concern regarding a booking, payment, refund, or service, we encourage you to contact US Flight Fee first so that we can review the matter and attempt to resolve it.
If you initiate a payment dispute or chargeback, US Flight Fee may provide relevant booking, payment, communication, and transaction documentation to the applicable financial institution or payment processor.
Customers remain responsible for any valid amounts owed under the applicable booking terms.
Nothing in this section limits any rights you may have under applicable law or your agreement with your card issuer or financial institution.
US Flight Fee may update this Refund & Cancellation Policy from time to time to reflect changes in our services, airline policies, business practices, or applicable legal requirements.
Updates will be posted on this page with an updated "Last Updated" date.
The policy applicable to your booking may also depend on the fare rules and terms provided to you at the time of purchase.
If you have questions about cancellations, refunds, changes, travel credits, or the terms applicable to your booking, please contact us.
Quick Tip: For the fastest resolution, call us directly at (877) 836 0829. Our advisors are available 24/7 to assist with cancellations, changes, and refund requests.
Our travel advisors are available to help you understand the options available for your booking.